WHAT IS YOUR CURRENT ROLE? I am a hospitality training consultant and started my business (which had been a 10-year idea) in October 2016 after the training company I was a director of was sold. I offer bespoke customer service and upselling training to front-of-house teams within hotels, restaurants and... View Article
WHAT IS YOUR CURRENT ROLE? Front of house, barista, chef, dishwasher, toilet cleaner… you name it. As owner/manager of the business, you have to be able to step into whatever needs to be done. WHAT IS YOUR BACKGROUND? Before this I worked as an interior designer, but I was always... View Article
WHAT IS YOUR CURRENT ROLE? I have enjoyed my role in front of house at Bishop’s Gate Hotel since joining the team in August 2018. Being positioned in the lobby, guests arriving through the iconic revolving door look towards the reception and concierge team for information and assistance within the... View Article
WHAT IS YOUR CURRENT ROLE? I came on board in October 2017, alongside General Manager Mike Gatt, to get the hotel ready for our planned opening date, March 13, 2018. In the run up to the opening, my role mainly involved the procurement of equipment, amenities, uniforms, etc. which, being... View Article
WHAT IS YOUR CURRENT ROLE? I was appointed head of Hillsborough Castle and Gardens in November 2018 by Historic Royal Palaces, the independent charity that looks after this elegant estate. I am responsible for overseeing the final stages of the £20m project to transform the castle, which will officially open... View Article
WHAT IS YOUR CURRENT ROLE? I joined Osborne King as a graduate in 2005 and was made a director of valuation in July 2016. My work is mainly on behalf of clients and local lending institutions, preparing valuation reports and, over the last six years, I have had particular focus... View Article
WHAT IS YOUR CURRENT ROLE? I’m the managing director of ICC Belfast, Waterfront Hall and the Ulster Hall. I took up the position in August 2016 and lead a team of over 600, with a focus on establishing ICC Belfast as a world-class conference and entertainment facility. We aim to... View Article
WHAT IS YOUR CURRENT ROLE? I manage Seamus Heaney HomePlace- an arts, literary and visitors centre dedicated to the life and work of the Nobel prize winning poet. I took up post in November 2015, just under a year before we opened HomePlace, and a major part of that initial... View Article
WHAT IS YOUR CURRENT ROLE? I’m the manager at Portico Arts & Heritage Centre in Portaferry. I joined when the restoration was underway, about a year before it was officially opened by Prince Charles in 2016, and my role was to create Portico’s exhibitions (real and virtual) and set up... View Article
WHAT IS YOUR CURRENT ROLE? I am chairperson of Tour Guides Northern Ireland (Tour Guides NI). Previously I was on the steering group that had this original idea three years ago, and we now have a membership of over 100 guides. I manage the association by prioritising a ‘to-do’ list... View Article
