The Last Word with Milena Modlibowska, housekeeping manager, Ibis Hotel Belfast City Centre
HOW LONG HAVE YOU BEEN IN THIS ROLE?
I joined the Ibis Hotel in April 2018, so it has been nearly two years.
DESCRIBE A TYPICAL DAY?
Every day in the hotel job is completely different. There are a different amount of rooms to service, different people you meet, new guests arriving, current guests checking out. I love the buzz of the hotel; the coming and going. The things that are the same every day are delegating rooms to our team of housekeepers and carrying out a thorough check of all rooms; this is done by myself and our supervisor. Check in time is at 2pm so very often we are under a bit of pressure to have as many rooms as possible ready. In between checking rooms, it’s all about the guests. We strive to provide the best service we can, making sure they get more than they expect. As a manager, I also have some paperwork to do as well as training, rotas and laundry counts etc. Working in a busy hotel in Belfast is very challenging, but with the great team we have in Ibis, it makes it fun and highly rewarding.
WHAT WAS YOUR FIRST JOB?
Waitress in Galgorm Resort and Spa.
FAVOURITE TV SHOW: Luther
FAVOURITE FILM: Star Wars
ALBUM CURRENTLY LISTENING TO: Anything and everything on Spotify
FAVOURITE BAND: I don’t have one
LAST BOOK READ: I Did It
FAVOURITE CELEBRITY: Bruno Mars and Usher
FAVOURITE FOOD: Seafood, sushi
FAVOURITE RESTAURANT: Papa Browns, Carrickfergus
LAST HOTEL YOU STAYED AT: Rosen Inn, Orlando
LAST BAR/NIGHTCLUB YOU VISITED: Revolution de Cuba
FAVOURITE PLACE IN WORLD: Siseta Key Beach, Florida
INDOOR CONCERT OR FESTIVAL: Concert – Adele
LAST HOLIDAY: Florida
WHAT FOUR PEOPLE WOULD YOU INVITE TO A DINNER PARTY? Michael Jackson, Whitney Houston, Amy Winehouse and Julia Roberts.
ONE ITEM YOU COULDN’T LIVE WITHOUT? Smartphone
WHO WOULD PLAY ME IN A MOVIE? Cameron Diaz
WHAT IS YOUR IDEAL JOB? General manager of the hotel…
FAVOURITE QUOTE? “Its not what we have in life but who we have in our life that matters.”
MOST IMPORTANT LESSON I’VE LEARNT? To not depend on anyone for anything.