A Day in the Life

A Day in the Life… Lyndsay Hegarty, skinceuticals expert, Galgorm Spa & Golf Resort

WHAT IS YOUR CURRENT ROLE?
I am currently the SkinCeuticals Expert at the Skin Clinic in Galgorm Spa and Golf Resort and have been since November 2018, when the Skin Clinic introduced SkinCeuticals as their official skincare partner. My role involves a whole range of activity, from establishing clients’ individual skin concerns and administering tailored facials to providing clients with expert advice on how to correct their concerns and prevent damage in their skin by using SkinCeuticals products at home.

WHAT IS YOUR BACKGROUND?
I joined the Galgorm team in 2008 as a spa assistant whilst completing my CIBTAC and CIDESCO beauty therapy qualifications. From there I worked my way into spa therapy and up into duty management of the spa. In 2012, I became spa therapy manager, where my role included training and development of the spa therapist team, daily running of the treatment corridor and creating new treatments in collaboration with our product houses. In September 2018 we opened our Spa Academy, taking on our first spa apprentices. This is a time I will never forget as I am also the Spa Academy manager and I was so proud. Alongside all of this, I had been working with the head of spa operations on opening the Skin Clinic at Galgorm in association with SkinCeuticals, which opened in November 2018; it’s been a whirlwind few months.

WHAT ARE THE BEST/WORST PARTS OF YOUR JOB?
My job is challenging but very rewarding and I am very lucky to say that my job really is a labour of love. Having been at Galgorm for 11 years, I have seen the company go from strength to strength and become one of the best resorts in the world. The best parts of my job are helping my clients to feel better about themselves by helping them correct their skin concerns and watching the apprentices grow into fantastic spa therapists.

WHAT DO YOU FIND MOST CHALLENGING ABOUT THE SECTOR?
I believe that the most challenging thing about the hospitality and tourism sector is that young people are not aware of the amazing career opportunities within the industry. Our apprenticeship program has been very successful with helping us recruit and develop high-quality therapists.

OUTLINE A TYPICAL DAY
In the morning, I check my schedule and come into the clinic, checking that the area is clean, tidy and set up for the day. I will make sure I have all the products I may need and that the retail display Is fully stocked. With every client, I go through in detail how they currently look after their skin at home and what their concerns are. I then use our skin scanner to help highlight any areas that we need to work on and, from this, I devise a personalised treatment plan for each client. The SkinCeuticals treatment includes a light chemical peel that leaves all skin types glowing and refreshed – it really is a wonderful facial. At the end of the treatment, I will advise each client of their tailored homecare plan and when to rebook for their next treatment.

PROUDEST MOMENT OF YOUR CAREER TO DATE
My proudest moment of my career was when our spa apprentices all passed their first exam.

BEST THING ABOUT BEING INVOLVED IN THE LOCAL SECTOR
The best thing about being involved in the local hospitality sector is meeting new people and helping them feel better about themselves. I also love training and developing therapists to become the best in their field, helping to support our spa and to maintain its fantastic reputation within the industry.

WHAT DO YOU LIKE TO DO TO UNWIND AWAY FROM WORK?
I like to walk my two little Yorkshire terriers, there is nothing like a good walk in the fresh air to clear your head.

TELL US SOMETHING ABOUT YOURSELF NOT MANY PEOPLE MAY KNOW
I love planning parties for my friends and family. I host a Halloween party every year, but we also love birthday parties. Life is too short not to celebrate with friends.

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