Hotel Hub: Bayview Hotel, Portballintrae
A major investment programme has boosted the popular Portballintrae hotel’s accommodation rating up to four stars, leaving it well placed to make the most of The Open and its legacy.
“We have seen the business go from strength to strength over the past year whilst gearing up for The Open,” says Steven Kane, general manager. “The hotel saw its largest investment with a complete refurbishment of the bar, restaurant and reception areas, as well as all 25 of our bedrooms and bathrooms and treatment room.
“We introduced a luxury three-bedroom cottage to our inventory to cater for those guests who prefer privacy and seclusion with the benefits of hotel facilities and purchased lands adjacent to the hotel, currently being used for additional car parking.
“With the upgrading and investment in the hotel and continual training and development of our employees, we were recently awarded four-star status from Tourism NI.
“We continually invest in the upkeep of all areas within the hotel; there’s always something or somewhere to be improved to help enhance the guest experience, including staff training and development. Our next phase of refurbishment will be this winter when we will concentrate on the public bathrooms.”
As with the wider hospitality industry, staff recruitment can be an issue. However: “We are lucky to have a dedicated and passionate team at the Bayview with a relatively low staff turnover and to have that is invaluable,” says Kane.