Hotel news

NIHF launches a search for Hotel Heroes

From left, Gavin Carroll, president of NIHF, Pamela Ballantine and Stephen Meldrum, vice-president of NIHF.

Northern Ireland Hotels Federation (NIHF) celebrates its 20th anniversary this year and, to mark the occasion, is undertaking a number of initiatives to celebrate the incredibly talented people working in the sector.
“While guests often focus on the number of stars a hotel has when they are booking, hoteliers in Northern Ireland have long recognised that the true stars of the industry are the dedicated and hardworking staff,” said Gavin Carroll, president of the Federation.
“Their passion for the industry drives innovation and generates excellent reviews that encourage more visitors to come and sample all that we have to offer. Without such good people, working in so many diverse roles, our industry wouldn’t be thriving in the way that it is.
“The NIHF celebrates its 20th anniversary this year and as a collective we’re keen to recognise those who make a hotel stay a truly memorable experience. We’re aiming to identify 20 stars, one to mark each year. These can be unsung heroes, long serving employees or someone who has been instrumental to the hotel’s success.
“We’re keen to celebrate these Hotel Heroes, to let their families and friends know that the job they do is valued and appreciated. By nominating cherished staff, members can reward those who are really making a difference, boost morale and recognise the key role people play in a business’s success.”
Entries for the Hotel Hero Awards can be made by NIHF members by logging on to
The stars of the industry will be honoured at a reception in The Observatory at Grand Central Hotel Belfast on Tuesday, September 10 and will be invited to attend the 20th Birthday Gala Ball at Hospitality Exchange.
Hospitality Exchange is Northern Ireland’s flagship hospitality conference and trade exhibition. It takes place over October 15-16 in Crowne Plaza Belfast. See for further details.
In a year which has seen unprecedented growth in the hotel sector, the conference will include the launch of an industry forecast for the Northern Ireland market by leading benchmarking company, STR. This study will unmask the opportunities and challenges created by the influx of new product and provide in-depth analysis of the local hotel landscape.

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