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NIHF unveils Hotel Receptionist of the Year winners

NIHF unveils Hotel Receptionist of the Year winners

Pamela Ballantine; David Goodwin, Titanic Hotel Belfast, Most Promising Hotel Receptionist of the Year; Gavin Carroll, president, NIHF; Donna Stafford, Ibis Belfast Queen’s Quarter, runner up; and Sharon Power Cowley, Net Affinity, sponsor.

NIHF unveils Hotel Receptionist of the Year winners

Roisin McColgan, Amanda Doherty, Micheál Farrell and Gary Kennedy, Bishop’s Gate; NIHF President, Gavin Carroll, president, NIHF; Louise Kearney, Tourism NI; Laura Davies, Bishop’s Gate; and Pamela Ballantine.

NIHF unveils Hotel Receptionist of the Year winners

Kirsty Kelly, Right Revenue, sponsor; Gary Kennedy, Bishop’s Gate Hotel, Derry-Londonderry, Hotel Reception of the Year; Gavin Carroll, president, NIHF; Louise Kearney, Tourism Northern Ireland, sponsor; and Pamela Ballantine.

NIHF unveils Hotel Receptionist of the Year winners

Gary Kennedy, Bishop’s Gate Hotel; David Goodwin, Titanic Hotel Belfast; Micheál Farrell, Bishop’s Gate; and Gavin Carroll, president, NIHF.

NIHF unveils Hotel Receptionist of the Year winners

Pamela Ballantine; David Goodwin, Titanic Hotel Belfast, Most Promising Hotel Receptionist of the Year; NIHF President, Gavin Carroll, president, NIHF; and Micheál Farrell, Bishop’s Gate Hotel, Hotel Receptionist of the Year.

NIHF unveils Hotel Receptionist of the Year winners

David Goodwin, Titanic Hotel Belfast, Most Promising Hotel Receptionist of the Year; NIHF President, Gavin Carroll, president, NIHF; and Micheál Farrell, Bishop’s Gate Hotel, Hotel Receptionist of the Year.

NIHF unveils Hotel Receptionist of the Year winners

Megan Kelly, Laura Curran, Emer Gallagher (third place, Hotel Receptionist of the Year), Rory Cregan and Johanne Ferguson, Shipquay Boutique Hotel, Derry-Londonderry.

NIHF unveils Hotel Receptionist of the Year winners

Claire McMahon, Anne-Marie Burton, Lee Dunlop, Sheldon Beggs, Ruby Scott, and Gomer Lasaga, Causeway Hotel, Bushmills – runner up, Hotel Reception of the Year.

NIHF unveils Hotel Receptionist of the Year winners

Carl Woods, Angie McDaniel, Maeve Somerville, Shane Goan and Terry McCartney, Belmore Court & Motel, Enniskillen - third place, Hotel Reception of the Year.

NIHF unveils Hotel Receptionist of the Year winners

Ciaran McManus; Aisling Magee; Sammy Bulgatz (runner up, Hotel Receptionist of the Year) Gemma Reilly and Stephen Meldrum, Grand Central Hotel, Belfast.

NIHF unveils Hotel Receptionist of the Year winners

Gavin Carroll, president of NIHF; Pamela Ballantine; Alyson Magee and Mark Glover, Hospitality Review NI.

NIHF unveils Hotel Receptionist of the Year winners

Eddie McKeever, McKeever Hotel Group, NIHF Board member; Samantha Corr, Tourism Northern Ireland; and Michael Finlay, Bank of Ireland.

Bishop’s Gate Hotel in Derry scored a double win at the recent Hotel Receptionist of the Year awards, picking up the team accolade and Hotel Receptionist of the Year for Micheál Farrell.

Held at the Hilton Hotel, Templepatrick on May 2, and compered by Pamela Ballantine, the event also saw David Goodwin from Titanic Hotel, Belfast named Most Promising Hotel Receptionist of the Year.

An impressive 88 entries were received for the competition, which is organised by the Northern Ireland Hotels Federation (NIHF), and now in its 15th year. Farrell had been named Most Promising Hotel Receptionist of the Year back in 2013.

The winner of the team category is determined by a mystery shopping process, while individuals competing for the receptionist of the year titles have to participate in a series of challenges set by Life Adventure company.

The general consensus from the judges is the industry is in good hands given the exceptional level of candidates. One of the judges said: “It was an honour to act as a judge this year. The receptionists that I met were outstanding which made judging very difficult. Their passion for the role was clear and the desire to give guests the best possible experience was evident. It’s great to see such skills in Northern Ireland and I think our visitors are in very capable hands.”

Gavin Carroll, president of NIHF,” said: “Being a finalist in the NIHF Hotel Receptionist of the Year Awards is a tremendous accolade and shows a real commitment from the hotels involved. It helps boost the profile of the individual receptionist, the front office team and the hotel itself. Not only is the competition an opportunity to share in the success of those who win an award but it offers the chance to meet fellow professionals, share ideas and strengthen the hotel sector.

“All of the receptionists who entered the 2019 awards were asked to attend an assessment day in the Wellington Park Hotel where they were given a series of tasks to test their interpersonal skills, their ability to cope under pressure and also personal presentation. On the basis of performance, a shortlist of fourteen was created and these receptionists progressed to the final interview stage.

“The 2019 Hotel Receptionist of the Year competition demonstrates the industry’s commitment to people within the sector and is one of the highlights of the NIHF calendar. The standard of entrants has been exceedingly high with many receptionists displaying exceptional people skills, a great understanding of their hotel property and a real passion for tourism.”

HOTEL RECEPTIONIST OF THE YEAR
Winner: Micheál Farrell, Bishop’s Gate Hotel, Derry-Londonderry
Runner up: Sammy Bulgatz, Grand Central Hotel, Belfast
Third place: Emer Gallagher, Shipquay Boutique Hotel, Derry-Londonderry

MOST PROMISING HOTEL RECEPTIONIST OF THE YEAR
Winner: David Goodwin, Titanic Hotel, Belfast
Runner up: Donna Stafford, Ibis Belfast, Queens Quarter

HOTEL RECEPTION OF THE YEAR
Winner: Bishop’s Gate Hotel, Derry-Londonderry
Runner up: Causeway Hotel, Bushmills
Third place: Belmore Court & Motel, Enniskillen

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