The Last Word

The Last Word with Margaret Wilson, housekeeping manager, Hastings Ballygally Hotel

HOW LONG HAVE YOU BEEN IN THIS ROLE?
12 and a half years.

DESCRIBE A TYPICAL DAY?
Every day is different and can be very challenging. My main aim is to ensure bedrooms are serviced to a high standard and recognise guests’ needs – making them feel welcomed and comfortable in their rooms. I also look out for any special guests and occasions to ensure slates, wine, flowers etc are arranged. I oversee staff performance on a daily basis and check rooms and public areas for cleanliness and maintenance issues. It’s also my responsibility to train housekeepers on what is expected of them.

WHAT WAS YOUR FIRST JOB?
Play group assistant in Glenarm nursery.

ENTERTAINMENT:
FAVOURITE TV SHOW: All soaps but in particular Coronation Street.
FAVOURITE FILM: Mamma Mia
FAVOURITE ALBUM CURRENTLY LISTENING TO: Dolly Parton, I really enjoy listening to her music.
FAVOURITE BAND: Westlife
LAST BOOK READ: A Child called It by Dave Pelzer – very sad but it had a happy ending.
FAVOURITE CELEBRITY: Ant and Dec

SOCIAL:
FAVOURITE FOOD: Chicken Curry
& Fried Rice
LAST HOTEL YOU STAYED AT: Culloden Estate & Spa
LAST BAR/NIGHTCLUB YOU VISITED:
My local, the Coast Road Bar in Glenarm.
FAVOURITE PLACE IN THE WORLD: Glenarm – home, sweet home.

DRINKS:
FAVOURITE HOT DRINK: Hot chocolate
FAVOURITE SOFT DRINK:
Fanta Orange
BEER OR CIDER: Neither
WHITE OR RED WINE: White wine
WHISKEY OR BRANDY: Neither
GIN OR VODKA: Either but prefer vodka
COCKTAILS OR BUBBLY: Bubbly

WHAT FOUR PEOPLE WOULD YOU INVITE TO A DINNER PARTY?
Ant & Dec, Dolly Parton and my hubby.

ONE ITEM YOU COULDN’T LIVE WITHOUT?
My phone.

WHO WOULD PLAY YOU IN A MOVIE OF YOUR LIFE?
Karen Grassle, best known for playing Caroline in Little House on the Prairie.

WHAT IS YOUR IDEAL JOB?
I am very fortunate enough to be in a job that I really do love.

FAVOURITE QUOTE?
Every cloud has a silver lining.

THE MOST IMPORTANT LIFE LESSON YOU’VE LEARNT?
Treat people the way you would like to be treated.

INSPIRATION IN YOUR LIFE?
My grandchildren.

Share this Post:

Also in this section