‘Check in’ complete for the 2019 NIHF Hotel Receptionist of the Year competition
‘Checking in’ for the 2019 NIHF Hotel Receptionist of the Year competition
Receptionists from across Northern Ireland ‘checked in’ in record numbers for the 2019 Hotel Receptionist of the Year competition. A staggering eighty-eight entries were received for the competition, which is organised by the Northern Ireland Hotels Federation (NIHF), and is now in its 15th year.
The competition has three award categories; Hotel Receptionist of the Year, Most Promising Hotel Receptionist of the Year (for those with under one year’s experience) and a team category, Hotel Reception of the Year.
The winner of the team category is determined by a mystery shopping process, while individuals competing for the receptionist of the year titles have to participate in a series of challenges set by Life Adventure company.
Janice Gault, Chief Executive of the NIHF explains what is involved:
“All of the receptionists who entered the 2019 awards were asked to attend an assessment day in the Wellington Park Hotel where they were given a series of tasks to test their interpersonal skills, their ability to cope under pressure and also personal presentation. On the basis of performance, a shortlist of fourteen was created and these receptionists progressed to the final interview stage.”