Queen’s University Belfast

Reservations and Reception Supervisors
Ref: 17/106128
AccommodationStudent Plus

Founded in 1845 as Queen’s College Belfast, we became an independent university in 1908. Today, we’re a member of the Russell Group, combining excellence in research and education with a student-centred ethos.

Student Plus is comprised of six individual business units including Queen’s Accommodation. The student experience is at the heart of our business, providing solutions to student needs, based on their lifestyles, and helping them contribute, grow and develop academically, all within a welcoming and inclusive community responsibilities.

Queen’s Accommodation is responsible for:

  • Student Accommodation
  • Staff and Family Accommodation
  • Summer Accommodation
  • Conference Accommodation
  • Pastoral and Social programme to support resident students.

Queen’s Accommodation currently houses over 2300 students and staff in the Elms Village, Malone Road. Queen’s University Belfast is opening two new City Centre Student Accommodation developments in September 2018 that will become home to over 1,200 new students studying at the University for 2018-19.

This is a really exciting new chapter for the University and will enable us to provide high quality, secure safe and affordable accommodation to over 3,400 Queen’s students. Queen’s is delighted to be able to bring new job opportunities to the local market as part of this investment and ensure that we continue to attract the brightest students to study at Queen’s and live in Belfast.

Our staff are key to the success of the service we provide our students and we are, therefore, looking to recruit individuals who will dedicate themselves to the student experience and provide a welcoming, efficient, knowledgeable and friendly service.

We are seeking a number of supervisors to join our busy, professional front of house accommodation and reception team. Out of term is equally busy with conferencing and Bed and Breakfast guests. You will supervise the Reservation and Reception team to ensure a courteous, efficient and effective reception and reservation service is delivered. To coordinate day to day front and back of house activities to ensure that all areas are fully serviced and maintained.

It is essential that you are a customer focused individual with an outgoing personality and positive attitude and can deliver a high level of professionalism as you represent our business in this key area.  Applicants should possess a positive “can-do” attitude, have excellent interpersonal and communication skills and a passion for providing excellent customer care.

The positions offered would be suited to those candidates currently employed in supervisory front of house roles within the hotel/conferencing sector.

Full time post holders will be required to work 37 hours per week in a shift pattern over 7 days, commencing at varied times, for example 7:30am, 9:00am, 11.00am or 2:00pm for an 8-hour duration, to include weekends and public holidays.

The post offers excellent terms and conditions, attractive salary including 18% shift allowance.

Our five core values (Respect, Integrity, Excellence, Ambition, Connected) have been developed by staff and students. They express our shared understanding of what we believe, how we aim to behave and what we aspire to be as an international organisation.

The successful candidate must:

  • Have either academic and/or vocational qualification e.g. GCSE, O Level, (must include Have English and Maths Grade C or above), NVQ Level 2 in a relevant subject/area
  • Have at least 3 years’ relevant work experience in a supervisory position within a front of house environment in a hotel or similar accommodation operation
  • Have experience of supervising staff, including drawing up staff rotas and delegation and oversight of appropriate work.
  • Have Evidence of staff training in a customer service environment.
  • Have cash handling experience.
  • Have experience of managing room bookings via a recognised computerised system.
  • Have experience of dealing with customer complaints in a pro-active manner.

Full criteria can be found online at

Anticipated interview date: Wednesday 28 February 2018

Salary scale: £20,411 – £24,285 per annum (including contribution points) plus shift allowance of 18%

Closing date: Friday 9 February 2018

Apply online at For further information or assistance contact Human Resources, Queen’s University Belfast, BT7 1NN. Telephone (028) 9097 3044 or email on [email protected]

The University is committed to equality of opportunity and to selection on merit. It welcomes applications from all suitably qualified persons. However, as people with disabilities and people from the protestant community are currently under-represented in this particular category of work, it would particularly welcome applications from these groups.

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