A Day in the Life… Seamus O’Hara city general manager, Carlson Rezidor
WHAT IS YOUR CURRENT ROLE?
I am currently city general manager for Radisson Blu and Park Inn Belfast, having started on May 1. My role is to help develop the hotels and teams to reach their maximum potential, whilst creating a safe environment for the guests and team.
WHAT IS YOUR BACKGROUND?
I stared off in a local hotel outside Ballymena called the Country House Hotel and have worked as a general manager in restaurants and bars. moving on to small to large hotels in both England and Ireland for both independent owner and large PLCs.
WHAT ARE THE BEST/WORST PARTS OF YOUR JOB?
The best part is the diversity of the job; no two days are the same which makes it very interesting. Worst: when we don’t get the service right and let down our guests.
WHAT DO YOU FIND MOST CHALLENGING ABOUT THE HOSPITALITY/TOURISM SECTOR?
The everchanging marketplace.
OUTLINE A TYPICAL DAY
I come in quite early and check the breakfast layout and usually have something to eat and monitor the service. This is followed by some office time to catch up on emails and correspondence. After this, I usually have a revenue call to look at demand and selling rates. I will follow this by doing a walk around of the hotel allowing me to meet guests checking out and meet the team working that day. I would schedule a meeting after with one of the HODs to catch up. Depending on the day, I would then go to the other property to check lunch service and follow a similar schedule to morning in the other hotel. This would usually take me up to finishing, unless there is an event or I must meet any guests etc.
PROUDEST MOMENT OF YOUR CAREER TO DATE
Opening the Doubletree by Hilton in Newcastle.
BEST THING ABOUT BEING INVOLVED IN THE INDUSTRY
The people. Everyone is driven to help Northern Ireland succeed and be the best destination possible.
WHAT DO YOU LIKE TO DO TO UNWIND AWAY FROM WORK?
Play with my daughter or go swimming.
TELL US SOMETHING ABOUT YOURSELF NOT MANY PEOPLE MAY KNOW
I have a twin brother who lives in Ballymena.
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