Northern Ireland hospitality shines at Hotel Receptionist of the Year Awards
Compere Barra Best (right) congratulates this year’s NI Hotels Federation ‘Hotel Receptionist of the Year’ category winners. L-R: Hotel Receptionist of the Year 2017 winner, Laura Curran, Bishop’s Gate Hotel, Derry-Londonderry; Hotel Receptionist of the Year - Most Promising Category winner, Adam Sweeney, Waterfoot Hotel, Derry-Londonderry and Hotel Reception of the Year 2017 - Team Category winner, Bushmills Inn, Bushmills. Gillian Wilson from Bushmills Inn is pictured collecting the award on behalf of her team.
Category sponsor William Cotter and Sharon Power Cowley from Net Affinity with this year’s NI Hotels Federation ‘Hotel Receptionist of the Year - Most Promising Category’ winner Adam Sweeney, Waterfoot Hotel, Derry-Londonderry; Barra Best and runner up: Gemma McCallion, Maldron Hotel, Derry-Londonderry
Ciaran O’Neill (left), President of NI Hotels Federation and compere Barra Best congratulates ‘Hotel Reception of the Year 2017 - Team Category’ stars - Sinéad Tierney, Tara Lodge, runner-up (second from left) and winner, Gillian Wilson from Bushmills Inn (right).
Compere Barra Best congratulates this year’s NI Hotels Federation ‘Hotel Receptionist of the Year’ stars. L-R: Joint Runner-up, Stephanie McCarron, Bishop’s Gate Hotel, Derry-Londonderry; winner: Laura Curran, Bishop’s Gate Hotel, Derry-Londonderry; Barra Best; joint runner-up: Sophie Emerson, The Old Inn, Crawfordsburn with category sponsor Adrienne Hanna, Right Revenue.
Celebrating success in the North West are winners from Derry-Londonderry (back row) Gemma McCallion, Maldron Hotel, ‘Hotel Receptionist of the Year - Most Promising Category’, runner-up; Laura Curran, Bishop’s Gate Hotel, ‘Hotel Receptionist of the Year 2017’, winner; Stephanie McCarron, Bishop’s Gate Hotel, ‘Hotel Receptionist of the Year 2017’, joint runner up and (front row) Adam Sweeney, Waterfoot Hotel, ‘Hotel Receptionist of the Year - Most Promising Category’, winner.
Joanne McFetridge, Melanie Peachey, Gillian Wilson and Nichola Cassidy from Bushmills Inn
Chiree Bowen, Catherine McConnell, Gemma McCallion, Mike Gatt from Maldron Derry
Aaron Toner, Orla Kelly, Lisa Toner, Lisa Kerr and Peter Madden and (Back Row) Michelle Gillen, Connie Toner, Norma Foster and Cheryl Patterson from Armagh City Hotel
Glenn Monahan, Louise McKinstry and Samantha Corr from Tourism Northern Ireland with Terry McCartney, Belmore Court & Motel.
Stephen Redden, Caoimhe Quinn, Jenny Drain, Aimee Scullion and (Back Row) Neil Gilbride, Andrew McWhiter from Clayton Hotel Belfast
Sophie Emerson, Hannah Baker, Garvan Rice, Michael Joseph from Old Inn
Brian Tracey, Tiarnach Craig, Jackie Johnston, Lynn Redden and Emmett McErlane and (Back Row) L-R Colleen McGivern and Helen Crawford from Maldron Belfast
Bishop’s Gate Hotel – The team is pictured with Anne-Marie and Ciaran O’Neill, President of NI Hotels Federation.
Killyhevlin Lakeside Hotel & Lodges – Ben and Sarah Hasselmann; Councillor Mary Garrity, Chair of Fermanagh and Omagh District Council; Esther Parkinson; Pat Kavanagh; Marie-Louise McVeigh and David Morrison.
Northern Ireland Hotels Federation hosted its annual ‘Hotel Receptionist of the Year’ gala awards ceremony in the Killyhevlin Lakeside Hotel & Lodges last week. Almost 80 entrants from Northern Ireland’s top venues were competing for gold in the various categories.
Ciaran O’Neill, President of NI Hotels Federation discusses the awards:
“It is great to see such enthusiasm for these awards. We had a record number of competition entries this year. The standard throughout the entire competition was particularly high with the judges commenting on the exceptional quality of the finalists.
“It is a pleasure for the Northern Ireland Hotels Federation to recognise the important role of the receptionist, reflect on the exceptional talent that we have in Northern Ireland and reward those who ensure the success of our hotels. Within the tourism industry, people are an essential part of our hotel product – we simply cannot function without them! The receptionist role is multi-faceted. It includes welcoming guests, dealing with queries, managing complaints and imparting information on local attractions. Receptionists must have an excellent knowledge of not only their own hotel’s amenities but of attractions, sites and products in their local area. Every day they deal with a wide range of requests and many miscellaneous issues.”
Ciaran added: “This competition is also a great example of working in partnership. The support of category sponsors: Tourism Northern Ireland, Net Affinity and Right Revenue coupled with the assistance of Omagh & Fermanagh District Council, Life – One Great Adventure and Frost Couture has been essential in making the event possible. I want to thank all of our generous sponsors.”
Scooping the title of ‘Hotel Receptionist of the Year 2017’ was Laura Curran of Bishop’s Gate Hotel, Derry-Londonderry. The judges described Laura as “someone who has such passion for the job and the industry, she should be bottled and used as a global ambassador!”
Meanwhile, the accolade of ‘Most Promising Hotel Receptionist of the Year 2017’, supported by Net Affinity, was bestowed on Adam Sweeney, Waterfoot Hotel, Derry-Londonderry. Adam was described by the judges as: “warm, energetic and enthusiastic with exceptional business acumen. This person’s passion for hospitality and their story of progression is a real inspiration”.
Finally, in the team category the title of ‘Hotel Reception of the Year 2017’, sponsored by Tourism Northern Ireland, went to Bushmills Inn, Bushmills. One of the judges summed up the interaction they had with the team as: “Possibly one of the best check-in experiences I have ever had throughout my years of hotel inspecting. The experience was a perfect mix of genuine hospitality, very good systems and a well-trained team”.
Ciaran O’Neill concluded: “I would like to congratulate all of our award winners. Personally, I think that everyone who entered is a winner. I’m very proud of the exceptional standard noted by the judges this year. Well done!”
The competition is kindly supported by Tourism Northern Ireland, Right Revenue, Net Affinity with additional support from Fermanagh & Omagh District Council.