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Derry~Londonderry tours rated five-star quality

Caroline Adams, NITB Quality and Standards Manager with Martin McCrossan, City Tours and his five star plaque.

 

Caroline Adams, NITB Quality and Standards Manager with Martin McCrossan, City Tours and his five star plaque.

Caroline Adams, NITB Quality and Standards Manager with Martin McCrossan, City Tours and his five star plaque.

Martin McCrossan City Tours, one of Derry~Londonderry’s most innovative tour guide enterprises, has been accredited as a five-star experience by a Northern Ireland Tourist Board (NITB) quality scheme.

Only two other ventures – Titanic Belfast and the Giant’s Causeway Visitor Centre – have so far achieved the highest possible five-star rating under the NITB’s Visitor Attraction Quality Grading Scheme.

The rating signifies that an attraction is operating to an ‘outstanding’ level of quality.

In 2013 some 72,000 people took a tour with the thriving Martin McCrossan City Tours operation, which is owned by one of Derry~Londonderry’s longest established tour guides.

Well recognised as a local tourism entrepreneur and ambassador for his home city, Martin McCrossan picked up the Tourism Hero Award at the Northern Ireland Tourism Awards last year.

His venture’s signature walking tours are on offer four times every day and it also offers private and group tours for individuals, companies and tour operators throughout the north-west.

Among the high-profile visitors he has personally shown around the Walled City are singer Susan Boyle and Hollywood star Will Ferrell.

Caroline Adams, NITB Quality and Standards Manager said: “The main aim of our grading schemes is to provide visitors with the means to identify the attractions that have the quality of facilities and services they desire. From pure visitor attractions like Titanic Belfast to garden centres and tour ventures such as Martin’s there are different designators within our visitor attractions category.

“City Tours is now demonstrating that it is right up there with the big operations in terms of quality and service. I commend Martin and his staff for their dedication and innovation, which has raised the bar in terms of delivering a quality visitor experience in Derry~Londonderry and beyond.”

Quality and service is at the centre of the venture’s walking, coach, taxi and bike tours and its signature walking tours have a reputation as being among the best value on the island of Ireland.

All of its tour guides are personally trained by Martin McCrossan and City Tours has also achieved the WorldHost Business Recognition Award, which is given to businesses that have trained more than 50% of staff in the internationally renowned WorldHost customer service programme.

Martin McCrossan said: “Quality is paramount to everything we do at City Tours so I am thrilled personally and delighted for my staff. We strive constantly to exceed customer expectations to make our tours the best and to show the city of Derry as a desirable place to visit and to experience. Being rated by the NITB as providing five-star quality is another very welcome accolade.”

 

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